Got Questions?

1. Make sure the instructions you give us are accurate. Please leave a note about special items that may shrink or get damaged.

2. Make sure there is nothing sharp or toxic in the laundry bag for the safety of your garment and our cleaning team.

3. Zip up all zippers and empty all pockets before putting your clothes in the laundry bag. Some zippers are very sharp and some are fragile.

4. All your account information is stored in our secure database. Security is our main priority when it comes to personal information. If you are using a public or unsecure computer or network, log out from your account once you are done with your order.

5. If your bag is less than 18 lbs or total is less than $39, you will still be charged minimum of $39.

6. If you reschedule or cancel drop-off/pick-up within less than 1 hr of the actual delivery window, or if you aren't home for delivery and did not notify us in time, there will be a $3.50 additional delivery charge. If your order had any special discounts applied to it, it will not be restored if canceled.

Definitely! You will also get one free Liox bag after the first order. However we encourage customers to only use bags with the shoulder strap, we care about our drivers and want them to get your bag safely through those tough stairs.

Note that we will not pick up any bags that can't be sealed completely or broken. We care about your belongings and do not want you to be missing anything due to a broken bag.

If you give us laundry inside a plastic bag, we will need to place it inside a Liox laundry bag and charge you $6 for the bag.

Yes, in most areas you are eligible for the same day delivery, if the order is set for pickup in the morning.

If you have a change in your schedule, contact us immediately with new pickup and drop off times.

Note if you move your pickup window to later, you must also move your delivery window too, please let us know ahead of time.

Yes. You will get a full refund if you cancel the appointment within an hour of a pickup time. For those who fail to notify us in time, we will keep a $3.50 reservation fee.

Oops! That doesn't sound like us. Please double check that this is indeed the day and time your order was scheduled for by looking up your confirmation email we sent to you.

It's possible our driver is simply trying to park the car downstairs, however if we are running more than 15 mins late, please reach out to us at 855-550-4545 to confirm the status of delivery.

That is a common issue with doorman buildings, sometimes those paper tickets fall off or get placed somewhere in the back of the storage room, but your apartment number is still written on the laundry bag, please tell your doorman to look for white Liox bag attached to a nicely packaged garments on hangers.

Currently we do 6:30 am - 12 pm morning and 5 pm - 10 pm evening shifts for pickup and delivery hours. You may choose any 1.5 hour window within those times. Example 6:30 - 8:00 am.

We deliver anywhere below 125th street Manhattan or Downtown Brooklyn.

No problem, if you moved to a different address and it is within our service area, after we pick it up from you, simply change your account address and we will see the update in our system with the new address.

Yes, hang dry items must be separated by a plastic bag within a Liox bag, so that we know which items should be hang dried. It is subject to an additional charge of $3.50 per piece. So if you order includes 15 pieces for hang dry, you will be charged additional $3.50 x 15

We handle your clothes as our own, first we determine their fabrics and colors and set such temperature for washing, that it doesn't fade during the washing cycle.

If there are heavy items like towels or sheets, we set drying on hot. If there are only light clothes like shirts, dresses etc. we set drying on medium.

Since we don't charge for color separation we can only do it if your order is over 25 lbs. We can't dedicate 2 or more dryers for small orders. However, you may want us to hang dry some of your clothing. Note hand dry is $3.50 per piece.

You should put your detergent (not bleach) into our laundry bag, make sure you seal it tight, and leave additional instructions when making an order. Even when providing your own detergent, you will pay the same amount of money.

Please note that we can’t return detergent bottles back, so make sure you only give us enough for one order.

When it comes to washing of delicate fabrics, we always recommend dry cleaning, we do not offer hand washing at this time.

Absolutely, it's $3.79 per shirt to be washed and pressed.

It is part of the dry cleaning order, either list the number of shirts yourself (it's first on the list) or we can count them ourselves.

Prices listed on the order page are for a common description of an item. However we can not list all possible types of garment.

For items that are: extra heavy, long, extra-large or extra-small, bulky items, fancy buttons, special fabric, leather or fur, there may be an extra charge since it requires extra attention or is different from the standard item of that kind.

Like the difference between a suit jacket and outer jacket could be minimal, however treatment and price varies greatly.

In 95% of cases we try to not charge anything extra and keep the cost as low as possible.

Unfortunately we can not provide the same day dry cleaning service at this time.

Absolutely, we work with many types of businesses and organizations in New York City

If your business needs clean towels, sheets, table covers or uniforms, rest assured that Liox got you covered, please check this link to find out more about our commercial laundry services.

Yes. We have a towel rental service for white towels.

Liox was born as laundry service on demand in 2011. 2 years later we started offering dry cleaning service.

We realized the only way we can truly service our customers is to take care of all household chores: laundry, dry cleaning and home cleaning.

We keep it all in-house. Liox is a family owned business. We don't outsource and don't contract. All Liox team members are hired employees.

Liox is insured and bonded.

Rest assured that your belongings are safe with Liox. We respect your property and want to make sure our presence doesn't disturb your peace.

In the unlikely event that an item is damaged, please notify us right away. Email us at info@lioxclean.com or call us at 855-550-4545

You can give us instruction on how to access your place if you have plans during the appointment.

If you live in the doorman building, you can leave the keys with the doorman and the note.

Please make sure your home is accessible to avoid appoiment cancelation and avoid $50 no show fee.

Most of the time, it's ok to leave pets during the cleaning. However if your pet get's agitated around people, you may have to make arrangements to have your pet looked after during the cleaning appoinment.
Safety of our cleaning professionals is at the most importance to us.
In case your pet shows any signs of aggression to our personel, we reserve right to cancel appoinment at any time without refund.

We provide most of the cleaning supplies, as well as the portable dry and wet mop. However you would need to provide vacuum for the carpeted areas. Stepping stool for hard to reach areas and other specialty products for areas that require special treatment.

Cash tips are welcome, however we require a special note to be left with it, that has your name and signature. We don't consider money left on the counter as the sign to take it. Same rule applies to any gifts you may want to gift to your cleaner.
We have a very strict policy in place to protect your property and to avoid any misunderstanding or even the slightest chance of theft.

Visit our order page to estimate the cost of your cleaning apoinment. Price indicates cost for 1 person cleaning and estimate amount of time it will take.
If you have a large studio or loft over 1000 sq.ft. please list it as 1 bedroom. Anything over 1200 sq.ft. must be listed as 2 bedroom apartment.
Prices listed are an estimation and will be adjusted based on the apartment size and complexity as required to complete the proper cleaning.

Every business is unique, we would need some pictures and details on the job to estimate the price.

Please submit a quote request here and we will get back to you with more information.

We can definitely clean after hours.

We will also have a supervisor during the first clean to make sure we do the best possible job.

For laundry and dry cleaning orders, we process the payment as soon as we receive and itemize your garments and send you payment confirmation email with exact details.

Home Cleaning payments will be processed at noon the day before scheduled cleaning.

We accept all major credit cards: Visa, MasterCard, American Express, Discover.

We guarantee that we get the job done right.

If you are not happy about your Laundry, Dry Cleaning, or Home Cleaning service, please provide us with the details, we will redo the job till it's done right.

We can only accept requests to redo the job within 48 hours of the delivery or completion of the job.

Home Cleaning reclean can be scheduled for no further than 48 hours from the day of your request.

We got some good news for you!

In over 10 years in business and 5 000 000 + orders, we have never lost our customer's laundry.

Systems that we put in place, track your order from the time it leaves your home till it arrives back, at every step of the way. Security cameras, paper trail, bar code scanning, picture taking... All part of what keeps it on track back to you.

Unfortunately, we can not insure each particle of clothing will not get lost in wash and fold service. We try to keep the best service possible and will do our best to accommodate you within reason. If you have a missing item, please contact us about your item with description either by phone or email and will try our best to track it.

If you have a missing item, please contact us about your item with a description either by phone or email and will try our best to track it.

Also, we can not refund you on lost items. In the future, if you have any items that are especially important, please notify us ahead of time in the instruction box for us to give special attention to.

Contact us through the phone +1 855-550-4545 or email at info@lioxclean.com and explain your problem, we'll make any adjustments on your instructions.

All your orders need to be delivered within 30 days of the pickup.

If we can't reach you or can't arrange a delivery of laundry or dry cleaning order due to the customer not being available, it will be donated to charity after 30 days.